Rotman School of Management

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Process and Supply Chain Management

Supply and demand

Organizations increasingly find that they must rely on effective supply chains to compete in the global market and networked economy. The Process and Supply Chain Management Major is designed to provide you with the skills and knowledge you need to tackle the toughest process challenges.

Supply Chain Management is the management of the flow of goods and services. It includes the movement and storage of raw materials, work-in-process inventory, and finished goods from point of origin to point of consumption. The field draws heavily from the areas of operations management, logistics, procurement, and information technology and strives for an integrated approach. Its aims are to:

  • Build a competitive infrastructure
  • Leverage worldwide logistics
  • Measure performance globally.

"Postal systems will need to evolve to survive. While Canada has simply talked about postal banking, most of the rest of the world has been doing it."

- Opher Baron, Rotman professor of operations management, in an online article


The ability to match supply with demand stems to a large extent from understanding the trade-offs between internal processes and external supply chains. Typically, these decisions are made in the face of uncertainty and internal friction. In this major, you will learn:

  • How to use establish tools and strategy to optimize processes
  • How to structure, analyze and solve business decisions that involve uncertainty and risk
  • How to analyze service processes and service supply chains such as healthcare

Each of the courses in the major discuss both tools and applications.

Requirements to Complete the Major

You must successfully complete three of the following core courses:

Core Courses

  • Supply Chain Management
  • Operations Management Strategy
  • Services Operations Management
  • The Art of Modeling with Spreadsheets
  • Predictive Analytics for Effective Business Decisions
  • Information-Based Strategy: New Patterns of Profit and Power
  • Game Theory and Applications for Management

It is also recommended that students in this major choose other courses from the following selection:

  • Managing Talent for Global Operations
  • Healthcare Systems (in the Faculty of Applied Science and Engineering)

* Experimental Course

Career Paths

In recent decades, globalization, outsourcing, and information technology have allowed firms such as Dell and Hewlett Packard to successfully operate collaborative supply networks, in which each specialized business partner focuses on only a few key strategic activities. Recent years have also seen the rise of "just-in-time", lean manufacturing, and agile manufacturing practices.

The question of how to organize and operate supply chains is increasingly crucial to the success of many firms, and those who show talent in this area are well-positioned to succeed in the job market. This major develops the skills required to be an effective operations manager in a wide range of sectors, including

  • Healthcare
  • Global supply chain
  • Manufacturing
  • Technology
  • Transportation
  • General services

Flexible Internship Program

The Rotman Full-Time MBA Program provides a unique opportunity for students to integrate and apply management knowledge gained within the program through a 4-month internship. Students are required to complete the course “Applied Management: Placement” in conjunction with a work placement which may be done in the Summer, Fall or Winter terms. Depending on their academic area of concentration/major and career objectives, students will be guided on the best work term option to secure a placement with an employer. Throughout their work placement, students will benefit from enhanced communication with their host employers, tracking of project deliverables and feedback from faculty supervisors.

Thought piece - Supply chain management

Rotman Faculty - Inspired by Students

Joseph Milner is an associate professor of Operations Management

Career directions
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