Rotman School of Management, University of Toronto

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Process and Supply Chain Management

Supply and demand

Organizations increasingly find that they must rely on effective supply chains to compete in the global market and networked economy. The Process and Supply Chain Management Major is designed to provide you with the skills and knowledge you need to tackle the toughest process challenges.

Topics Covered


The ability of firms to successfully match supply with demand stems to a large extent from understanding the trade-offs they must make in organizing their internal processes and external supply chains.  The Process and Supply Chain Management major is designed to provide students with a broad array of tools that are necessary to make reasoned decisions in this context. Typically, these process decisions are made in the face of uncertainty and operations frictions. Each of the courses in the major discusses both tools and applications.Supply Chain Management focuses on how firms should organize and operate their supply chains to provide a source of competitive advantage. Operations Management Strategy focuses on developing students’ ability to recognize and analyze a firm’s process related challenges and develop operations strategies to further its goals in services, manufacturing and supply chain fulfillment. Services Operations Management discusses service operations, how to view strategy for service, and how to effectively organize work, and improve service practices. It considers major service sectors such as health care, financial services, and travel and leisure. The Art of Modeling with Spreadsheets discusses how to structure, analyze and solve business decisions that involve uncertainty and risk. This business-analytics course provides tools managers can use in improving their processes. Predictive Analytics seeks to further your ability to develop predictive models from data to support decision making. Information-Based Strategy considers information and information-based strategy; it will use patterns, history, and information economics to teach you how to think about new competitive environments.


"Postal systems will need to evolve to survive. While Canada has simply talked about postal banking, most of the rest of the world has been doing it."

- Opher Baron, Rotman professor of operations management, in an online article


Requirements to Complete the Major

You must successfully complete 3 of the following core courses:

Core Courses

  • Supply Chain Management
  • Operations Management Strategy
  • Services Operations Management (not offered)
  • Modeling and Optimization for Decision Making
  • Quality Management with Lean Six Sigma
  • Management Analytics 
  • Information-Based Strategy: New Patterns of Profit and Power* (not offered)
  • Game Theory and Applications for Management

It is also recommended that students in this major choose other courses from the following selection:

  • Managing Talent for Global Operations 
  • Healthcare Systems (in the Faculty of Applied Science and Engineering)

* Experimental Course

Career Paths for the Process and Supply Chain Major

This major develops the skills required to be an effective operations manager in a wide range of businesses, including in the healthcare, global supply chain, manufacturing, and general services sectors.


Flexible Internship Program

The Rotman Full-Time MBA Program provides a unique opportunity for students to integrate and apply management knowledge gained within the program through a 4-month internship. Students are required to complete the course “Applied Management: Placement” in conjunction with a work placement which may be done in the Summer, Fall or Winter terms. Depending on their academic area of concentration/major and career objectives, students will be guided on the best work term option to secure a placement with an employer. Throughout their work placement, students will benefit from enhanced communication with their host employers, tracking of project deliverables and feedback from faculty supervisors.

Thought piece - Supply chain management

Rotman Faculty - Inspired by Students

Joseph Milner is an associate professor of Operations Management

Career directions
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