Supply Chain Management
This course is intended for students interested in general management or careers in consulting, operations, or marketing. Understanding how supply chain management impacts business performance is also of value for students aspiring to accounting and finance careers.
Note: this course counts towards the Consulting Major.
- Understand how to make supply chain design and policy decisions to develop the supply chain capabilities required to support the business strategy and improve the performance of a firm and of an entire supply chain.
- Learn how to examine and improve the flow of materials and information through a network of suppliers, manufacturers, distributors, and retailers in order to help firms get the right product to the right customer in the right amount and at the right time.
- Learn how to make decisions on the following fundamental supply chain performance drivers: facilities, inventories, transportation, information, sourcing and pricing.
- Special emphasis is given to understanding of how supply chain decisions have to account for coordination requirements within and across firms, the impact of uncertainty, and the specific product and customer characteristics that derive from the overall business strategy.
Supply chains are networks of organizations that supply and transform materials, and distribute final products to customers. This course views the supply chain from a general manager’s perspective. Supply chain management represents a great challenge as well as a tremendous opportunity for most firms. If designed and managed properly, supply chains are a crucial source of competitive advantage for both manufacturing and service enterprises. There is a realization that no company can do any better than its supply chain. This becomes even more important as product life cycles are shrinking, product and service variety is growing and competition is intensifying. The course emphasizes the use of qualitative and quantitative analysis in making supply chain management decisions.
Service Operations Management
Students interested in applying the concepts of operations management to the service industry. We consider applications in healthcare, travel/leisure related industries, retail management, retail banking, insurance, and call center management. As such, students with interests in services management or management consulting would benefit from the course.
- Discuss means by which new service processes are designed to match market demand.
- Foster your ability to analyze services with regards to their ability to deliver on promises.
- Provide you with tools to assist in determining appropriate service capacity.
- Provide you with tools to assist in service pricing.
- Provide you with tools that you can apply to the design and improvement of service quality.
- Demonstrate service industry leadership through guest speaker presentations.
- Encourage an active, constructively critical posture as consumers of services whose aim is to stimulate service providers to improve service quality.
The service sector represents the largest segment of most industrial economies. In Canada, it accounts for 70% of GDP and 76% of employment. Yet over the last 30 years, service sector productivity growth has consistently lagged that of the manufacturing sector. In addition, the effects of deregulation, technological change, expanding world trade and increasingly sophisticated consumers are combining to create new competitive pressures in a variety of service industries, ranging from transportation to health care. As a result, issues of operating efficiency and competitiveness are becoming more critical than ever for success in service industries. To succeed as managers in this environment, you must understand how to effectively organize work, analyze and improve operating practices, optimally allocate resources and guide the application of new delivery technologies.
Major service sectors such as health care, banking and financial services, transportation, restaurants, hotels and resorts are examined. The course addresses both strategic analysis and operational decision making, with emphasis on the latter. Among the topics covered are: the service concept and operations strategy, the design of effective service delivery systems, capacity planning, and productivity and quality management.