Main Content

Joseph Milner

Joseph  Milner

Joseph Milner

Professor, Operations Management and Statistics area, Magna Professorship in Management, Vice-Dean, MBA Programs


PhD in Operations Research, Massachusetts Institute of Technology (MIT)
MS in Operations Research, Massachusetts Institute of Technology (MIT)
BS in Industrial Engineering, Cornell University




Joseph Milner is a Professor of Operations Management and Vice-Dean, MBA Programs. He teaches courses on operations management, operations strategy, and service operations at the MBA and Executive MBA levels. His research interests include service operations modeling, revenue management and healthcare operations. His publications appear in Operations Research, Management Science, Manufacturing & Service Operations Management, and Production and Operations Management, and serves on their editorial boards.

Academic Positions

  • 2015-Present

    Professor, University of Toronto

  • 2007-2015

    Associate Professor, University of Toronto

  • 2002-2007

    Assistant Professor, University of Toronto

  • 1995-2002

    Assistant Professor, Washington University in St. Louis

Selected Publications - Papers

  • Clinical Trials and New Drug Development: Optimal Investment Policies and Applications

    Panos Kouvelis, Joseph Milner, Zhili Tian

    Manufacturing & Supply Operations Management, forthcoming.


  • Inventory Management of Reusable Surgical Supplies

    Adam Diamant, Joseph Milner, Fayez Quereshy, Bo Xu

    Health Care Management Science, forthcoming


  • Inventory Rationing for Multiple Class Demand under Continuous Review

    Q. Ding, P. Kouvelis, J. Milner

    Production and Operations Management, forthcoming

    Issue:25 (8)


    Pages: 1344-1362

  • Liking and Following and the Newsvendor: Operations and Marketing Policies under Social Influence

    M. Hu, J. Milner, J. Wu

    Management Science

    Issue:62 (3)


    Pages: 867-879

  • Patient and operational factors affecting wait times in a bariatric surgery program in Toronto: a retrospective cohort study.

    A. Diamant, J. Milner, et al.


    Issue:3 (3)


    Pages: E331

  • Analysis of Patient Attrition in a Publicly Funded Bariatric Surgery Program

    Adam Diamant, Joseph Milner, Michelle Cleghorn, Sanjeev Sockalingam, Allan Okrainec, Timothy D Jackson, Fayez Quereshy

    Journal of the American College of Surgeons

    Issue: 219 (5)


    Pages: 1047-1055

  • Double-Sided Batch Queues with Abandonment: Modeling Crossing Networks

    Philipp Afeche, Adam Diamant, Joseph Milner

    Operations Research

    Issue: 62 (5)


    Pages: 1179-201

  • Revenue Management Through End-of-Period Discounts in the Presence of Customer Learning

    Joseph Milner and Anton Ovchinnikov

    Production and Operations Management

    Issue:21 (1)


    Pages: 69-84

  • Facility Location: A Robust Optimization Approach

    Opher Baron, Joseph Milner and Hussein Naseraldin

    Production and Operations Management

    Issue: 20 (5)


    Pages: 772-785

  • Now Playing: DVD Purchasing for A Multi-Location Rental Firm

    Opher Baron, Iman Hajizadeh, Joseph Milner

    Manufacturing & Services Operations Management

    Issue:13 (2)


    Pages: 209-226

  • Staffing to maximize profit for call centers with alternate service level agreement

    Opher Baron, Joseph Milner

    Operations Research



  • Service Level Agreements in Call Centers: Perils and Prescriptions

    Joseph Milner, Tava Lennon Olsen

    Management Science



  • Spreadsheet Model Helps to Assign Medical Residents at the University of Vermont’s College of Medicine

    Anton Ovchinnikov, Joseph Milner




  • Dynamic Pricing for Multiple Class Deterministic Demand Fulfillment

    Qing Ding, Panos Kouvelis, Joseph Milner

    IIE Transactions



  • Inventory, Speculation and Sourcing Strategies in the Presence of Online Exchanges

    Joseph Milner and Panos Kouvelis

    Manufacturing & Services Operations Management

    Issue:9 (3)


  • Dynamic Pricing through Discounts for Optimizing Multiple Class Demand Fulfillment

    Qing Ding, Panos Kouvelis and Joseph Milner

    Operations Research



Research and Teaching Interests

Service Operations Management,
Healthcare Operations Management,
Revenue Management in Supply and Service Chains

Honors and Awards

  • 2010-2013

    Excellence in Teaching, Rotman School of Management

  • 1999, 2000, 2001

    Reid Teaching Award, Washington University in St. Louis