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Navigating Intercultural Complexities

You’ve Hired a Diverse Team. So Now What?

Intercultural workplaces drive innovation. As the demand for global talent rises, team leaders impact how organizations adapt to compete and grow.


About the Program

Rotman’s Navigating Intercultural Complexities program gives you access to industry experts on intercultural effectiveness.

Equip yourself with the tools and strategies to maximize value from an increasingly diverse workforce.  

Elevate Your Leadership Skills 

Develop Intercultural Intelligence

Understand how intercultural communication impacts your team and apply new learnings accordingly

Discover Hidden Potential

Construct work environments that foster diverse ideas, creativity, and innovation  

 Remove Barriers to Success

Identify and address practices that can deter inclusivity and result in low engagement

 Champion Intercultural Leadership

Promote outcomes of successful inclusive leadership strategies and become an advocate for intercultural effectiveness

Participant Profile


Managers with minimum 6 months of experience leading intercultural teams

A growth mindset and an eagerness to understand how cultural values impact behaviour and how to create inclusive teams




Program Outcomes

Certification from the Rotman School of Management,    Canada’s leading business school. 

Define your competitive edge to improve the effectiveness of intercultural teams  

Skills to leverage diverse talent and expand global connections and clientele 

Tools to counter unconscious bias and foster collaboration  

Insights and strategies to best prepare your organization for globalized industries and workforces


Apply Now >>

A deposit of 50% of the program fee is required at the time of application. The balance of the program fee is due 30 days after receipt of invoice or 30 days before the start of the program, whichever is first.

Register for an Information Session

Download Program Flyer


This program has been approved for 24 CPD hours under Section A of the Continuing Professional Development (CPD) Log of the Human Resource Professionals Association (HRPA).



Financial Assistance

Thanks to new funding through the Ontario Student Assistance Program (OSAP), individuals pursuing Navigating Intercultural Complexities program at Rotman may be eligible for a partial to full program subsidy.



At the Intercultural Skills Lab, we move the conversation from demographic diversity to cognitive diversity. Our customized programs help your organization capitalize on diversity and create the cognitively diverse and inclusive workplaces that can drive innovation, creativity and growth. View our NIC faculty below:

Jia Lin Xie>>

Magna Professor in Management
Professor of Organizational Behaviour & HR Management

Ann Armstrong>>

Academic Director
Director, Social Enterprise Initiative

Sarah Neville>>

Founder and Principal of Open Line


Soo Min Toh>>

Professor of Organizational Behaviour & HR Management, Department of Management, University of Toronto Mississauga


Contact Us

For more information about the program contact:

Phone Number: 416-978-7059 


More Program Info

Program dates and schedule

Program Dates: To be announced soon. 

Who should attend


Candidates for the Navigating Intercultural Complexities for Middle Managers program are high-potential professional managers with a minimum of 6 months of experience leading and managing teams.  Participants are senior team leads and emerging executives with direct reports who require new skills for greater authority, accountability and influence within their organizations.


For application information please contact the program at ISL@Rotman.Utoronto.Ca.


Each application is reviewed by an admissions committee to ensure their suitability.


If space is available and eligibility requirements are met, participants will receive a notice of admission within 3 business days of receipt of their completed application and fee deposit.

Fees and payment


$4, 500* + HST


  • Tuition
  • All Program materials
  • Completion certificate
  • Online networking opportunities


A deposit of 50% of the program fee is required at the time of application (refundable only to applicants not accepted to the program).  The balance of the program fee is due before the program start date. 


Please review the full version of our APPLICATION POLICIES » for cancellation information.


If the Program is employment-related training, Rotman must receive a letter from the employer confirming that the Program constitutes such training within the meaning of Canada Revenue Agency Interpretation Bulletin IT-470R.  Generally, the Bulletin states that where the training is taken for the benefit of the employer, there is no taxable benefit to the employee.

If the tuition fee is paid for by the employer, it is the employer’s responsibility to determine whether or not the fees paid on behalf of the individual is a taxable benefit and should be included on his/her T4 slip.


If an employer has not sanctioned that the Program is being taken for employment reasons, any discounts are taxable benefits to the individual participant and should be included on the individual’s tax return.

Program benefits

Participant Benefits

  • Identify potential barriers to inclusion on your team and design customized solutions to create a more inclusive workplace
  • Learn how to amplify diverse voices on your team and improve team performance
  • Widen your worldview and become culturally agile to create richer solutions,  and maximize productivity, innovation, and creativity
  • Learn how to coach your teams to co-create an inclusive environment
  • Enable all members of your team to reach their full potential

Organizational Benefits

  • Develop your management talent to become inclusive leaders and achieve the organization's goals of being diverse,  equitable, and inclusive
  • Unlock individual potential, enhance the collective power of teams and develop your organization's ability to innovate and grow
  • Gain a competitive advantage by supporting your leaders to fully embrace the vast diversity in today's workforce 

Technical requirements

Technical Requirements

This program will be delivered virtually over Zoom. This program requires:

  • A stable internet connection
  • The latest version of the Google Chrome internet browser
  • A Zoom account (sign up for free)
  • A web camera or computer/laptop that has a built in web camera, and the use of a microphone