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Intercultural Skills Lab

The Intercultural Skills Lab is a platform and resource grounded in the latest research and real-world experience.

Here, employees at all levels can develop the self-awareness, adaptability and communication skills and competencies demanded by an increasingly globalized workforce. Our programs and tools offer you and your team—your whole team—strategies and insights into how these essential global skills can be explored and integrated.

What we offer:

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Programs for Individuals

Business Edge is a career advancement program for internationally educated professionals to explore and navigate cultural values, interaction styles and intercultural agility. This transformative program positions you to leverage your international experience and achieve your full potential in Canada. We deliver this program both in-person and virtually.

Business Edge Campus
Business Edge Digital

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Programs for Organizations

The new business landscape is global, and the push to drive innovation requires teams that are not just culturally diverse, but cognitively diverse and interculturally fluent. Interculturally agile organizations can bring together the diverse cultures within, to create an environment that secures inclusive and sustainable futures for everyone. The Intercultural Skills Lab is a trusted partner to organizations seeking to establish an inclusive organizational culture and develop interculturally agile teams at every level.

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Latest updates

New! MAPLE BETA Release 2.1

The MAPLE BETA Release 2 .1 is a gamified cultural assessment tool that examines the cultural values that influence your behaviour in the workplace. Meerus our chat bot creates your cultural profile along 8 dimensions of culture and communication style. Try it now

Podcast: Enhancing Intercultural Understanding at Work

Sabina Michael, Associate Director, Intercultural Skills Lab, speaks with Dr. Yilmaz Dinc, Research and Evaluation Manager, TRIEC (Toronto Region Immigrant Employment Council). Sabina explains how cultural backgrounds play a major role in shaping immigrant professionals’ approach towards their work and their careers and gives advice for managers who manage diverse teams. Listen →

Intercultural Agility Guide

ISL’s Intercultural Agility Guide contains training and resources for better cultural fluency. Drawing on Touchstone’s 360° Competency Framework for Intercultural Communication, this Guide will raise awareness and develop the skills for an intercultural approach to communication.